ITIL stands for Information Technology Infrastructure Library, originally developed by the Central Computer and Telecommunications Agency (CCTA) to develop a set of standards, in 1980s. In April 2001, CCTA was merged into an office of the UK Treasury – OGC.
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ITIL is a set of practices for IT service management that aligns IT services with business needs. Knowing the basics of ITIL is therefore important for organizations. ITIL certification acquaints the professionals with the basics of ITIL and its implementation.
Every service industry including information technology requires that the services they deliver are of high quality. To ensure quality service management, two methods are being employed widely – IT Infrastructure Library (ITIL) and Six Sigma. Both have their own advantages.
Having an ITIL certification under your sleeves is a big boon to your career. It not only enhances the chance of a propitious career path but also ensures a better role in any organization. Being a big blessing to your
ITIL refers to the IT Infrastructure Library that constitutes a framework of guidance for the best practices to manage the IT Services. ITIL endeavors to improve the IT services quality and monitor the continuous measurement of these services from the