Information Technology Infrastructure Library (ITIL) is one of the most popular and widely accepted approaches of IT service management in organizations all over the globe. The framework of ITIL is as such that it follows the best practices of private as well as public organizations across the world.
ITIL certification will take you through the well-defined procedures, policies, and process to make sure that you are able to offer effective ITSM (IT Service Management). For organizations, this means a higher success rate and the ability to offer better services to the clients.
If you are planning to get ITIL certified, there are a number of ways in which the certification can help improve your management skills. Before talking about the ways in which the certification can help, let us first have a look at the difference between services and projects.
Services vs. Projects
A service is a continuous process with just a start date but no logical date of completion. It is supposed to be used as long as it is required. As there is no particular product developed, the service outcome is not unique, and it is majorly focused on managing the current state of affairs.
On the other hand, a project is something that is temporary. It has a date when it begins and a date when it ends. Moreover, even the outcome of a project is generally a unique product.
Importance of ITIL for Project Managers
ITIL certification is service-based. So, does that really mean that IT professionals from the service sector can only benefit from the certification? Not really!
With the flattening of the world, the projects which resulted in the creation of unique products now require servicing. The phase when the servicing aspect only entered the picture after the product was created is long gone. The modern world project planning extends to the services too. Services and projects are now simultaneously running organizations, and this is sure to continue in future too.
Benefits of ITIL certification
ITIL training and certification help professionals understand how services are formulated, the different designing aspects, operations, transition, and the improvements that can be implemented. Traditionally, the different stages of project management are initiation, planning, execution, monitoring and controlling. The same stages are offered by ITIL too. In most of the cases, the project outcome often works as a feeder to the services.
Moreover, while the product leads to the requirement of services, it is important to ensure that service strategizing and planning is done during the phase of the project itself to effectively predict the problems that might arise and take corrective actions if required. It is with the help of hiring ITIL certified professionals that organizations can effectively blend the products with services.
Other ways in which ITIL can help:
•Effective delivery of services
With the increasing competition, it is now very important for professionals and organizations to look for smarter ways to work. Even when a professional is preparing for ITIL foundation certificate, he/she will get to understand a number of ways in which they can improve their skills and the way they work. This encourages them to try their learning in the real world and effectively contribute to the improvement initiatives and service delivery.
•Understand changing customer behavior
The training methodology of ITIL is designed in a way that it motivates the professionals to look for new approaches to help improve customer satisfaction. The certification helps professionals direct their attention to customer needs and the experience of the users rather than focusing on technological problems during customer engagement. For an organization, this means better understanding of the change in customer behavior and turning their reactive culture into a culture that is proactive.
•Withstanding economic downturns
One of the most important reasons why employers prefer hiring professionals with ITIL certification is their ability to navigate the organization through tough financial situations. The ITIL training helps in improving the business-oriented skills of the professionals, especially when an organization is suffering financial or when there is an economic slowdown in the industry. The certification also enables them to improve the operating efficiency even with reduced resources.
Service delivery majorly depends on the people involved in the service management team. It is very important for the team to have the right set of skills, experience, and competencies to help a project reach a successful conclusion. With the help of ITIL foundation certificate and other advanced certifications, professionals can build their confidence which can help them offer better service delivery to the customers.
Apart from improving their management skills, the certification also benefits a professional in many other ways like a higher paycheck, worldwide recognition of the qualification, and employment opportunities at better organizations. The certification will not only help you be better at the management job but will also significantly boost your career as increasing number of organizations, especially the ones in the IT sector are now implementing ITIL.
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