The ITIL (Information Technology Infrastructure Library) is a standard that defines IT Service Management. ITIL guides the IT organizations to keep their services abreast in quality and keep them economical so that they can sustain in the competitive world. This framework, re-introduced in 2011, comprises the best practices for IT industry.
ITIL has been in existence since 1980, and more than 10,000 organizations are following ITIL service standards to improve client satisfaction. ITIL Certification is a primary requisite to keep the IT workflow under control.
Before Moving to and ITIL Course or Certification, you must know the below things about ITIL:
1. ITIL for Goal alignment:
IT is a service industry and service management is very vital for its growth. ITIL encompasses the best practices for development and execution of IT service management. Following ITIL helps IT organizations in reducing cost, enhancing growth, and agility. Business for IT organizations gets efficient and streamlined. When an IT organization meticulously follows the ITIL guidelines, it can align goals and achieve them in a timely fashion.
2. ITIL Course:
ITIL course encompasses the below modules:
- Introduction to ITIL
- Service Support
- Service Delivery
- Planning to Implement Service Management
- Security Management
- The Business Perspective
- ICT Infrastructure Management
- Application Management
- Software Asset Management
- Small-Scale Implementation
These Modules cover all the aspects of Service Management that an IT Company must follow to Ensure Better Services.
3. Customize the ITIL course:
While you are planning to take ITIL Certification exam, you can customize your course according to your needs and flexibility. Your role may not involve security management so you can skip that course.
4. No Membership Fee:
For ITIL, there no need to get affiliated to any committee. You can independently take the ITIL Course or ITIL Certification without becoming the member or be paying the membership fee to any organization.
5. ITIL is Tool-Independent:
ITIL is independent of any tool; provided that it needs to be implemented on the basic level for the small organization. Hence, it saves the cost of tools for you. With spreadsheets, you can manage all your data. In case you are a large organization, you may need few tools.
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6. ITIL Certification Levels:
- Foundation Level
- Foundation level gives you an insight of the basic terms and has a basic knowledge. You need to sit for ITIL Foundation certification exam.
- Practitioner Level
- practitioner level gives you an insight into the actual ITIL model. The Practitioner Level is more of application level.
- Manager Level
- Manager Level gives you an insight for practitioners. This is for the ones, who will manage ITIL service management.
7. ITIL is different from Project Management
Do not confuse project management with ITIL. ITIL is more relevant for the smooth delivery of the tasks enhancing the end services.
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8. Exam Duration
ITIL Exam is a multiple choice format that needs you to complete the exam in an hour’s duration. You need to complete 40 multiple choice questions in that time.
ITIL Framework primarily focuses on Service strategy, design, transition, Operation, and Continual Service Improvement. It includes various segments like Knowledge Management, Change management, Release Management, Incident Management, Event Management, Problem Management, Service Level Management and much more. All these processes streamline the work structure of an IT organization for better services. An ITIL Course or ITIL Certification will help you understand and implement the practices in a better way.
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ITIL is quite flexible in implementation. Your organization does not need the complete process implementation. You can implement it in stages over a period. ITIL is a set of best approach and best practices that enable you to provide competitive services at competitive costs. It is a model to be followed for improvised for IT service delivery. And everyone wants that (and hence, they want you.)
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