ITIL stands for Information Technology Infrastructure Library, originally developed by the Central Computer and Telecommunications Agency (CCTA) to develop a set of standards, in 1980s. In April 2001, CCTA was merged into an office of the UK Treasury – OGC.
IITL is basically a set of best practices for IT Service Management (ITSM) that helps in achieving efficient support and delivery of high-end yet affordable IT services. Providing a practical knowledge of the key concepts, principles, functions and processes required for ITSM, ITIL Foundation certification course prepares a student to successfully take the ITIL Foundation certificate exam.
There are 26 ITIL processes, covered into five modules:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
The certification validates the skills of a professional in using IT as a powerful tool to facilitate growth of a business.
Here are top books that students can read to earn ITIL certification:
1.IT Service Management: A Guide for ITIL Foundation Exam Candidates
Better call it a study guide; it helps students assess their knowledge level and readiness to take the exam. This officially licensed product is categorised into four sections – first section provides the basic overview of the service management; second one covers different modules of the ITIL lifecycle’ third module provides an insight into ITIL processes and functions; the fourth one is all about measurements and metrics.
Published by BCS and authored by Richard Griffiths, Ernest Brewster, Aidan Lawes and John Sansbury, this book is a great learning resource for those who want to clear the exam in first attempt.
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2.ITIL Lifecycle Publication Suite
Offered by OGC, The ITIL Lifecycle Publication Suite details the five ITIL foundation modules in five stages. Beginning with the service strategy, it moves to the continual service improvement stage covering all other modules in between.
Five books in the suite are interrelated – each stage related to the previous level. All of them discuss service management as a practice. This suite is also available as a PDF.
3.ITIL Foundation 2011 Exam Reference Book
Authored by two of the most renowned ITIL trainers – Helen Morris, and Liz Gallacher, this reference book elucidates the ITIL lifecycle modules in the simplest way that is easy to comprehend. The generous use of graphics, charts and illustrations allows students to study on their own. The content is elaborated in a logical sequence, offering real-life examples, and questions at the end of each chapter.
4.ITIL Foundation Essentials: The Exam Facts You Need
Written by an experienced ITIL principal lecturer, Claire Agutter, ITIL Foundation Essentials is a wonderful learning resource for candidates. This book discusses the essentials of ITIL in a well-organized way, which is straight to the point, simple to reach and easy to understand.
Small diagrams may not look pretty, but it is a handy guide for beginners who just want an overview of the subject matter.
5.ITIL V3 Foundation Guide
Offered by Taruu, an IT service management firm from Indiana, ITIL V3 Foundation Guide is a free ebook, a 45-page handy resource that covers all the concepts of IITL foundation course. The appropriate use of infographics makes it a great read. The plus point is that it is concise and decently explains the course essentials, in an understandable manner.
Moreover, it serves as an introductory book for beginners who would want to augment their knowledge with additional resources.
6.Passing Your ITIL Foundation Exam – 2011 Edition
An ideal companion of students pursuing for ITIL foundation certificate, Passing Your ITIL Foundation Exam is published by the official publisher of ITIL (i.e. TSO) and endorsed by ITIL Official Accreditor.
This ITIL training guide provides a comprehensive overview of the ITIL syllabus, covers chapters on service management and each of five lifecycle stages, as well as information on the exam itself.
Also, there are many other resources available for students to enhance their knowledge and help with the ITIL training and certification.