Businesses today are looking for challenges and are ready to respond to digital transformations. Both smaller and larger organisations benefit with such frameworks that streamline all their operations smoothly so that they can focus on more important business aspects to make profits. One of the most awaited digital transformations in the recent times was Microsoft Dynamics 365.
With Microsoft unleashing Dynamics 365, all the speculations have come to an end. Hyped with digital transformation, Microsoft Dynamics 365 aims to help businesses with neither a CRM (Customer Relationship Management) or an ERP (Enterprise Resource Planning), but a combination of both. Dynamics 365 is basically an intelligent cloud-based ERP and CRM enterprise system designed for maximum flexibility and customised solutions.
Microsoft Dynamics 365 is built to provide a platform to organisations, to begin with, their operations. It flows into your business framework to fit into its context and structure. Gradually, you will get custom solutions that you require on Microsoft AppSource.
It was launched under the codename – Madeira. The software involves several purpose-built applications that contribute and manage different organisational functions like operations, marketing, financials, field service sales, project service automation and customer service. They are named as Dynamics 365 for Operations, Dynamics 365 for Field Service, Dynamics 365 for Sales, Dynamics 365 for Project Service Automation and Dynamics 365 for Customer Service.
Common Data Model
Microsoft Dynamics 365 has a common data model which offers solid integration with Microsoft’s Office 365 and other business applications with a standardised API. Cortana Intelligence, Power BI and the Internet of Things are all a core part of the Microsoft Dynamics 365. Here. the users can browse the applications in a new store – Microsoft AppSource.
Integration with Office 365
Microsoft Dynamics 365 has a smooth integration with Office 365, particularly with Outlook. You can directly send files, documents and invoices from Outlook. You can also modify and edit the documents without leaving the email client. You can also view related docs, accounts status for all recipients in the sidebar when you are emailing multiple clients. Similar features make this integration work out great.
How much does Microsoft Dynamics 365 cost?
There are two editions of Microsoft Dynamics 365, Enterprise and Business edition. If your organisations have more than 250 users, Enterprise Edition will be appropriate for your organisation. Although, if your organisation has around 10 to 250 users, the business edition will serve your need. Since the Business Edition is focused on smaller organisations, therefore it includes Dynamics 365 for Financials. For the Enterprise edition, Operations 365 is offered and Financials isn’t.
For full users, Business Edition licensing is $50 per user per month. Light users can avail it at $5, per user per month. While the Enterprise Edition comes in two plans – plan 1 involves all the aspects except Operations. It is priced $115 per user per month. The plan 2 includes everything including Operations and is priced as $210 per user per month. Light users can avail it at $10 per user per month.
This much hyped ‘digital transformation’ is all set to revolutionise both the Customer Relationship Management and Enterprise Resource Planning for the organisations. The developments are definitely interesting and something to watch out for. Microsoft’s earlier CRM and ERP editions are still in existence with latest supports and developments.