Adobe recently had to deal with an embarrassing data breach, not because of the unfortunate incident but more so because of the way it was handled. Such incidents if not dealt with care, can cause havoc for your organization. Every organization is not Adobe, to have the privilege of getting away with a slip-up like this. CEH certification is crucial if you wish to protect the integrity and confidentiality of business critical information. Here we list five common mistakes to avoid if you are caught in a similar situation.
Lack of Fluid Communication
Communication transparency is crucial when dealing with this issue. A data breach response team must be in place along with clear directions from their leader. Someone who is a single point of contact for external agencies while keeping internal teams updated. Devise a clear strategy and accordingly delegate authority to stakeholders.
Lack of a Fixed Plan
Companies need to have fixed plan in place which they could blindly follow in the event of a data breach. A properly documented approach must be followed to ensure timely response and recovery.
Waiting for Complete Information Before Taking Action
Sitting and waiting for perfect information before beginning the process of managing your data breach can prove to be a huge mistake. This approach leads to condensed time frames thus making it difficult for companies to meet notification guidelines in time.
Micromanaging the Breach
Micromanaging a situation such as this one can prove to be hazardous for a company. Resolution requires more than just internal team support. Also consult your outside counsel and relevant vendors, and hold them accountable for executing an incident response strategy.
Leaving your Customers in the Lurch
This is the biggest blunder you could possibly commit. Providing remedies to your customers should be the foremost task on your to-do list. Call center help lines should cater to customer concerns regarding the data loss and future remedial or preventive measures.
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