Microsoft Operations Framework is a 23-document series guide that helps IT professionals in the process to create, implement and manage IT projects efficiently and cost effectively. Created on the lines of ITIL (Information Technology Infrastructure Library), MOF also encompasses guidelines and best practices for the complete lifecycle of an IT service – from conceptualization to its phasing out or replacement.
In order to understand and analyze client requirements accurately, and implement those to perfection, IT professionals follow the MOF Process Model. MOF model is based on the fundamental that rather than working on all phases in a step by step manner, all four quadrants must be implemented concurrently. In IT operations, one single change affects the project at many places. Therefore, project managers must simultaneously be able to execute, support and tune all aspects to ensure best performance.
Microsoft Operations Framework makes it possible in the following way using the four quadrants:
Changing: When a new release or a series of changes are to be implemented, this quadrant is set into motion. It includes change management, release management and configuration management.
Operating: This quadrant gives specific information on how to operate in a Microsoft operating system. It makes sure that current procedures and resources are adequate to deliver the services.
Supporting: The Supporting quadrant functions to provide help desk support including problem management and incident management to the user. Its primary goal is to quickly get the user’s problem solved so that the system resumes working normally again.
Optimizing: Here the service levels and cost function of the solution are managed. Recommendations for future changes and optimizing cost-benefit ratio are also taken care of in this quadrant.
MOF is easy to follow and implement and it gives an account of how your IT service or project is going and where it needs attention. Microsoft Operations Framework training from Koenig Solutions gives you great insight into the IT processes, compliance norms and best practices to be followed in order to accomplish business IT goals.